Privacy Policy and Terms and Conditions

The following document sets out the Privacy Policy for The Circular Water Company (CWC), website:

The Circular Water Company is committed to providing you with the best possible customer service experience. Accordingly, the Circular Water Company is bound by the Privacy Act 1988 (Cth), which sets out several principles concerning the privacy of individuals.

Collection of Your Personal Information
You may deal with CWC anonymously; however, in certain situations, CWC will request you your personal information (meaning, any information which may potentially allow your identification with reasonable means; from now on “Personal Information”) because it is required by law or because it would be impracticable to deal with you anonymously. These situations include requesting access to further investment details, or you have requested us to contact you using your details or when you submit an enquiry. This may include but is not limited to a unique username and password or providing sensitive information in the recovery of your lost password.

Grounds for Data Collection
Processing of your Personal Information is necessary for the performance of our contractual obligations towards you and providing you with information to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

What Information do We Collect?

We collect two types of data and information from Users.

  1. Unidentified and non-identifiable information about a User(s), which may be made available or gathered via your use of the site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal information gathered may include your aggregated usage information and technical information transmitted by your device, including specific software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) to enhance the functionality of our site. We may also collect information on your activity on the site (e.g. pages viewed, online browsing, clicks, and actions).
  2. During the course of dealing with you, CWC may collect Personal Information about you, such as:
  • your name
  • position
  • company
  • address
  • telephone number
  • email address
  • your Internet Protocol (“IP”) address, server address, domain name and information on browsing activity when visiting one of our web pages

How We Use Your Information
CWC will use the personal information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally, we will only use and disclose your personal information to :

  • Provide you with products and or services requested;
  • Deal with requests, enquiries, complaints, returns (including consumer guarantees and or warranty claims);
  • Establish and maintain your relationship as a supporter of CWC, including providing you with newsletters, reports and other information;
  • Send you newsletters or additional current information;
  • Carry out any activity in connection with any legal, governmental or regulatory requirement that CWC must comply with or in connection with any legal proceedings, crime or fraud prevention, detection or prosecution;
  • Where otherwise legally permitted or required by law.

Sharing of Your Personal Information
We do not rent, sell, or share your Personal Information with third parties except as described in this Privacy Policy.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes:

  • Hosting and operating our site;
  • Providing you with our services, including providing a personalised display of our site;
  • Storing and processing such information on our behalf;
  • Providing you with marketing offers and promotional materials related to our site and services;
  • Performing research, technical diagnostics or analytics;

CWC takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations to protect your personal information.

Use of Your Personal Information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used internally to gauge visitor traffic and trends and deliver content to you while at this site.

 Security and Storage
Only your basic details are stored on our server. If you have any questions about the security and storage policy, please do not hesitate to contact us at

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognise you on your next visit or store your requests for additional data. We use them only to track this information.

 Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our site may not operate properly, and your online experience may be limited.

Changes to This Privacy Policy
We reserve the right to amend or revise the Privacy Policy periodically; material changes will be effective immediately upon displaying the revised Privacy policy. The last revision will be reflected in the “Last modified” section. Following the notification of such amendments on our website, your continued use of the Platform constitutes your acknowledgement and consent of such modifications to the Privacy Policy and your agreement to be bound by the terms of such amendments.

Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

 Contacting Us
If you have any general questions or complaints about the site or the way CWC collects, holds, uses, or discloses your Personal Information, please send written details of your complaint to The Circular Water Company by email to

Or call us on Tel: +61 0 412 995586